Referral emails include a “TO” value giving the name of someone in your organisation who is receiving the referrals. This value is unimportant and is not seen by anyone outside of your org...
Can I cancel an enquiry?
No. As soon as the enquiry has been submitted it will be sent off to the interested asset owners for their review. If you have submitted an enquiry by mistake, it’s not a problem. You’ll r...
How do I lodge a support case via the website?
Once you are logged in, go to the profile icon on the top right and click ‘Contact Support’ to log an issue.
What devices does the BYDA mobile app support?
The iOS app requires iOS 11.0 or later and is compatible with iPhone, iPad and iPod touch. The BYDA Android app will support Android versions 6.0 and up. The website is mobile responsive and suitable ...
I have struck an asset. What do I do?
The Before You Dig Service is NOT an emergency service. If the damage to the infrastructure asset and/or network is life threatening, please contact the Emergency Services on 000. The service is desig...
I won’t have access to the internet. Can I lodge an enquiry?
You’ll require internet access to lodge a BYDA request via the website or via a mobile app. You are advised to lodge a BYDA request at least 1 business day before you commence work.
How do I contact asset owners?
Once you’ve lodged an enquiry, within the blue referral status panel, simply select each asset owner to view individual contact details. Should damages occur to any infrastructure asset and/or netwo...
How long will it take to receive a response once I’ve lodged my enquiry?
Once your enquiry is lodged, estimated response times will appear for each asset owner within the blue referral response panel.
I’m getting an error “The Apple (iOS) app is not available in your country.”
To download the new BYDA iOS app, you will need to search for “BYDA” in the app store.
I don’t have all the asset plans. Can I commence work?
If you have not heard from an asset owner, their contact details can be found on the Enquiry Confirmation Sheet you receive from Before You Dig and you will need to contact them directly to follow up ...