If you have lodged an enquiry and have not received a referral response within 48 hours, you are advised to immediately take the following actions:

• Check your junk email folder for referral responses.
• Check your BYDA account email – listed under ‘My Profile’ – is valid. If there is an error in the address, you will need to re-enter a valid email address and re-lodge your enquiry.
• Ask your IT administrator about ‘whitelisting’ [email protected] and/or IP address 198.37.157.121.